Virtual Medical Assistant (Fully Remote) – Scheduling, Billing & Compliance

Job Details
Pay: Rs 85,000 – Rs 100,000 per month
Job Type: Full-time
Location: Lahore (Bahria Town) – Remote (Pakistan)
Clinic: Mujtaba Clinic NY
Hours: U.S. Eastern Time (9 AM – 9 PM EST / 7 PM – 7 AM PKT depending on shift)
Positions Available: 2

READ BEFORE APPLYING – STRICT REQUIREMENTS

Only apply if you meet every requirement listed below. Candidates who do not meet these criteria will not be considered.

• Minimum 1 year of remote U.S. medical office experience (required)
• EMR experience required; Tebra/Kareo preferred
• Strong, confident American-standard English
• Ability to handle phones, scheduling, eligibility, billing communication, documentation, and audits
• Must work full U.S. hours with camera on and screen share on
• Must meet daily performance metrics consistently
• Basic Spanish communication required; fluency preferred
• This is not an entry-level job; no beginner training will be provided

About the Role

Mujtaba Clinic NY is hiring two experienced Virtual Medical Assistants to support a high-volume U.S. medical practice.
This role involves clinical operations, not general administrative work. You must be fast, accurate, organized, and able to handle a heavy workload.

Performance is measured by:

• Appointments created
• Appointments that show up
• Documentation accuracy
• Phone communication quality
• Timely eligibility & insurance updates
• Reliability & attendance

Only high-performing, experienced candidates should apply.

Key Responsibilities

1. Scheduling, Phones & Appointment Conversion

• Convert inbound/outbound calls into confirmed appointments
• Return missed calls within 5–10 minutes
• Follow scripts for weight loss, physicals, aesthetics, and IV hydration
• Communicate professionally with patients
• Document all calls, texts, and interactions in EMR
• Maintain daily appointment creation & conversion targets

2. EMR Work (Advanced Level Required)

• Preferably Tebra/Kareo; advanced EMR experience mandatory
• Create/manage appointments
• Perform eligibility checks (primary/secondary, copays, deductibles, plan details)
• Update alerts, insurance, notes, and patient forms
• Attach labs, faxes, documents accurately
• Review patient history for accuracy

3. Spanish Communication

Since many patients speak Spanish, you must:

• Use basic Spanish phrases to assist patients
• Communicate politely until a Spanish-speaking team member joins
• Send Spanish text messages via translator tools
• Learn key phrases quickly
• Full fluency preferred

4. Billing Communication & Issue Management

• Understand copays, deductibles, balances, coverage
• Identify missing info causing claim denials
• Communicate billing issues to office managers/providers
• Assist patients with billing concerns (within clinic guidelines)
• Catch eligibility errors or missing documentation

5. Scribing & Documentation

• Organize notes and ensure billing compliance
• Assist with scribing tasks
• Review provider notes for completeness
• Work with tools like FreedAI, DeepScribe, Augmedix
• Understand medical terminology

6. Daily Administrative Audits

Daily required audits include:

• Registration forms
• Insurance uploads
• Copay and receipt documentation
• Doctor notes (started, incomplete, unsigned)
• Weave messages & appointment requests
• Missed call logs
• Fax review and archiving
• Eligibility checks
• Appointment confirmations
  Accuracy is critical.

7. Patient Outreach & Scheduling

• Contact overdue physicals
• Follow up on cancellations/no-shows
• Outreach for weight loss, IV hydration, blissMAX, aesthetics
• Respond promptly to texts and Weave messages
• Convert all leads into appointments

Zoom Requirement (Strict)

You must work the entire shift with:

• Camera on
• Screen share on
• Clear microphone
• Professional workspace
  Only breaks are exempt. Non-compliance leads to disqualification.

English Requirement (Strict)

Candidates must demonstrate:

• Neutral, clear American-standard English
• Confident phone communication
• Strong comprehension
• Professional, polite, and fast communication

Weak English skills will result in automatic rejection.

Technical Requirements

• High-performance computer
• Dual monitors (required)
• High-speed internet with backup
• UPS/power backup
• Quiet, private workspace
• Quality microphone/headset

Ideal Candidate Profile

We are looking for individuals who are:

• Results-driven
• Reliable & punctual
• Strong communicators
• Fast learners
• Tech-savvy
• Accurate with documentation
• Able to follow SOPs exactly
• Comfortable with pressure and a high workload

If you need excessive training or struggle with multitasking, do not apply.

Application Questions

(Keep all questions the same; rewrite only if needed)

1. Do you fluently read, write, and speak American-standard English?
2. Do you understand that strong English and Spanish communication are essential for booking appointments?
3. Have you worked remotely for a U.S. medical office for at least one year? Describe your responsibilities.
4. What EMRs have you worked with? (Tebra/Kareo preferred)
5. How well can you communicate with Spanish-speaking patients?
6. What experience do you have with scheduling, eligibility, billing communication, and audits?
7. Can you work full U.S. hours with camera and screen share on?
8. Describe your experience with scribing, documentation, and AI scribing tools.
9. Does your computer and workspace meet all technical requirements?
10. Are you tech- and marketing-savvy, with experience in applications like Excel?
11. Have you fully read the job description and answered all questions thoroughly?
12. What part of the job description do you not fully meet?
13. When can you start?
14. Do you understand this is a work-from-home position requiring a world-class setup?